HMRC offering advice!

Tax practitioners will be alarmed to hear that HMRC have set up a new online tax forum. Their press release says:

A new online tax forum and dedicated webchat service for small businesses and the self-employed has been launched today (1 August 2017) by HMRC.

The Small Business Online Forum is a quick and easy way for small businesses to get answers to their tax questions, as well as help with:

  • starting a business
  • support for growing a business – including taking on employees and expanding
  • buying and selling abroad
  • completing tax returns
  • tax credits

Click to access the Small Business Online Forum

Linked to the forum, HMRC’s new dedicated webchat service offers direct support to businesses and the self-employed.

Additional information provided includes:

  1. The Small Business Online Forum forms part of the government’s business tax roadmap announced at Budget 2016.
  2. A pilot was launched in March 2017 and since then the forum has grown to have more than 1,000 registered users.
  3. The forum does not deal with questions about taxpayers’ individual circumstances. Any comments which include personal information will be deleted.
  4. While no personal or case-specific information is posted on the forum, customers may be offered help through HMRC’s webchat service and their personal case handled by an adviser.
  5. Follow HMRC Press Office on Twitter.
  6. HMRC’s Flickr channel can be found here

Be interesting to see if this facility is used to confirm a course of action with HMRC without using convoluted clearance procedures.

Bob Edwards

Bob has been working with practices across the UK offering novel ways to improve cross-sales and increase new client acquisitions. He is also interested in "step changes" in legislation that offer challenges, and therefore opportunities, for practitioners to provide new recurring and one-off support services to clients.

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