The pain – part 2…

In my last post on this topic, I was advised by my dentist that the best advice he could give me to “possibly” cure the pain in my jaw was to remove my wisdom tooth. He offered to do the deed there and then, but with no guarantee of success, and with an aversion to losing teeth, I deferred. Instead, I made an appointment for later this month.

I left the surgery feeling a bit dejected. Had I succumbed to childhood fears or was there a nagging doubt about the advice offered?

Four days later

The toothache, however, was persistent and after a further four days of suffering I decided I needed an independent opinion. The internet provided a possible source and when I called, the receptionist was obliging and fitted me two days later with their senior practitioner.

This was probably the most impactful phone call I have ever made.

The wisdom tooth was fine, what was not fine was the length of the crowned tooth next door, it was too long. This was creating pressure on the jaw.

The new dentist simply filed the crown to even out the bite on the left side of my jaw and within a few days the pain had disappeared.

Bad advice

I cancelled the outstanding appointment with my old dentist and registered with the new practice.

In some respects, I have sympathy for the tooth puller, he did not identify the problem and consequently did not offer an appropriate solution. In fact, had I taken his advice, I would be less one tooth and still in pain.

As advisers, we place our professional relationship with clients on the line every time we offer them advice. Outcomes that please the client cement the ongoing goodwill between us and if we make a mistake, offer bad advice, our client is likely to do what I did and seek a second opinion.

Seek out the problems

I can now chew steak both sides of my mouth and will be eternally grateful to my new dentist for his accurate assessment of my “problem”.

With the economic outlook continuing to be uncertain and business owners struggling to react, even if sales are increasing, it strikes me that there will be a lot of entrepreneurs with “toothache” and that would benefit from a second opinion.

The problem we have, as advisers, is seeking them out…

Bob Edwards

Bob has been working with practices across the UK offering novel ways to improve cross-sales and increase new client acquisitions. He is also interested in "step changes" in legislation that offer challenges, and therefore opportunities, for practitioners to provide new recurring and one-off support services to clients.

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